At Anbessa Shoe SC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with easy returns and exchanges.

Eligibility for Returns:
We want you to be completely satisfied with your purchase. If you are not happy with your Anbessa shoes, you can return them within 30 days of receiving your order for a full refund or exchange. This policy applies only to local sales. For international buyers, we will conduct a 100% third-party inspection before shipping, and the inspection fee will be the customer's responsibility.

Condition of Items:
To be eligible for a return, shoes must be:

• Unworn and in their original condition

• In the original packaging with tags attached

Return Process:

1. Contact Us: Reach out to our customer service team to initiate a return. Please provide your receipt and reason for the return.

2. Return Shipping: You will receive a return shipping label via email or phone call. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Pack the Item: Carefully pack the shoes in their original packaging, including all accessories and documentation.

4. Send It Back: Ship the package to the address provided in the return instructions or deliver it to the shop where you made the purchase.

Exchange Processing:
Once we receive and inspect the returned item, we will process your exchange and communicate with you within 5-7 business days. We will exchange your shoes for the same style.

Contact Us:
If you have any questions or need assistance with your return, please contact our customer service team at info@anbessasc.com or +2510907676975.

Thank you for choosing Anbessa Shoes! We appreciate your business and are here to help you.

At Anbessa Shoe SC, we offer multiple convenient and secure payment methods to ensure a smooth shopping experience for our customers.

Accepted Payment Methods:
We accept a variety of payment methods to ensure a smooth checkout experience. These include:

• Bank transfer

• Mobile banking

• POS Machine

Currency:
All transactions are processed in Birr, Euro and USD. The total amount charged will be displayed at checkout.

Payment Security:
Your payment information is secure. We do not store any payment information on our servers.

Order Confirmation:
After placing your order, you will receive an email or phone call confirmation with your order details. If you do not receive this confirmation, please check your spam folder or contact our customer service team.

Payment Errors:
If you encounter any issues during the payment process, please ensure that your payment information is entered correctly. If the problem persists, contact our customer service team for assistance.

Contact Us:
For any questions regarding payment or issues with your order, please reach out to our customer service team at info@anbessasc.com or +2510907676975.

Thank you for choosing Anbessa Shoes! We appreciate your support and look forward to serving you.

Welcome to Anbessa Shoe SC’s official website. By accessing or using our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using this website, you agree to these Terms of Use and all applicable laws and regulations. If you do not agree, please do not use the website.

2. Use of Website

• You may only use this site for lawful purposes and in a manner that does not infringe the rights or restrict the use of others.

• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

3. Product Information

• We strive to ensure product details, pricing, and images are accurate, but we do not warrant that product descriptions or content are always error-free.

• We reserve the right to correct any errors or update information without prior notice.

4. Orders and Payments

• All orders are subject to acceptance and availability.

• We reserve the right to refuse or cancel an order if fraudulent, incomplete, or suspicious activity is detected.

5. Intellectual Property

• All content on this site (including text, images, logos, and designs) is the property of Anbessa Shoe SC and protected by copyright laws.

• You may not copy, reproduce, or distribute any content without prior written permission.

6. User Accounts

• You are responsible for maintaining the confidentiality of your account and password.

• Anbessa Shoe SC is not liable for any unauthorized use of your account.

7. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

8. Changes to Terms

Anbessa Shoe SC reserves the right to modify these terms at any time. Continued use of the website following any changes means you accept the new terms.

9. Governing Law

These terms shall be governed by and interpreted under the laws of the Federal Democratic Republic of Ethiopia.